Takecare NSW Pty Ltd
Trading as TakeCare NSW
Last updated: 25 March 2026
TakeCare NSW is a registered NDIS provider operating under the NDIS Quality and Safeguards Commission. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the NDIS (Protection and Disclosure of Information) Rules 2018.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. ABOUT US
Company name: Takecare NSW Pty Ltd
Trading name: TakeCare NSW
ABN: #
Registered office: #
State: New South Wales, Australia
Website: https://takecarensw.com.au
Email: hello@takecarensw.com.au
Phone: +61 02 8317 0818
NDIS Registered Provider: Yes
NDIS Registration Number: #
2. DEFINITIONS
Company refers to Takecare NSW Pty Ltd (referred to as “We”, “Us”, or “Our”).
You refers to the individual using our website or services, or an organisation on whose behalf the individual is acting.
Personal Data means any information that identifies or can reasonably identify an individual.
Service refers to our website and the supports and services we provide.
Usage Data refers to data collected automatically when using our website.
Cookies are small files stored on your device to improve user experience.
Service Provider means any third party that processes data on our behalf.
3. INFORMATION WE COLLECT
Personal Information
We may collect the following information when you contact us or use our services:
– Full name
– Email address
– Phone number
– Address / suburb / state
– NDIS number (if provided)
– Information about the supports you require
Usage Data
We may automatically collect:
– IP address
– Browser type
– Pages visited
– Time and date of visit
– Device information
Cookies
We use cookies to improve website functionality and user experience. These include:
– Essential cookies (required for website operation)
– Analytics cookies (to improve website performance)
You can disable cookies through your browser settings.
4. HOW WE USE YOUR INFORMATION
We may use your information to:
– Respond to enquiries
– Provide NDIS supports and services
– Assess eligibility for services
– Communicate with you via phone, email, or SMS
– Manage service agreements
– Meet legal and regulatory obligations
– Improve our website and services
– Send service-related updates (you may opt out at any time)
5. DISCLOSURE OF INFORMATION
We do not sell your personal information.
We may share your information:
– With staff and support workers involved in your care
– With allied health professionals where required
– With the NDIS Commission or government authorities as required by law
– With service providers (e.g. IT, hosting) under confidentiality agreements
– In business transfers (e.g. merger or acquisition)
– With your consent
6. DATA RETENTION
We retain personal information only as long as necessary for service delivery and legal compliance.
NDIS-related records are retained in accordance with:
– NDIS Practice Standards
– Australian legal and record-keeping requirements
7. YOUR RIGHTS
Under Australian privacy law, you have the right to:
– Access your personal information
– Request correction of inaccurate data
– Make a complaint about how your information is handled
To exercise your rights, contact us at: hello@takecarensw.com.au
8. DATA SECURITY
We take reasonable steps to protect your personal information from:
– Misuse
– Loss
– Unauthorised access
– Disclosure
However, no system is completely secure and we cannot guarantee absolute security.
9. CHILDREN’S PRIVACY
Our website is not intended for individuals under 18.
Where services are provided to minors, information is collected with the consent of a parent or legal guardian.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and recommend reviewing their policies.
11. POLICY UPDATES
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
12. COMPLAINTS
If you have concerns about how your personal information is handled, please contact us.
If you are not satisfied, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
NDIS Quality and Safeguards Commission
Website: https://www.ndiscommission.gov.au
13. CONTACT US
TakeCare NSW
Email: hello@takecarensw.com.au
Phone: +61 02 8317 0818
Website: https://takecarensw.com.au/contact/
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Support Availability: 24/7